Author Dave Anderson in his book Up Your Business: 7 Steps to Fix, Build, or Stretch Your Organization states: “there is one thing worse than training people and having them leave your organization, it’s not training them and having them stay." I believe the most important asset we have is our people. Let’s call them “Human Capital." As a leader we must commit to a process of training, coaching and mentoring our people. I found it is always a good idea from time to time to evaluate the process -- our plan for developing and equipping our people. As leaders we must INVEST time and money in good people, if we don’t we are likely to lose [...]
Oftentimes when we are in “coaching mode” we may be talking too rough. We think we have to impart our wisdom as the best means of coaching. Obviously, there is a place for instruction. However, I am learning the foundation for an effective coaching session is in asking good questions. When we ask questions, we can learn so much. When we ask questions we express respect, we demonstrate interest in the other person. Some of the qualities of effective coaching questions are: Be brief Be clear Be focused Be relevant Be constructive Be open-ended I love open- ended questions. I have found them to be the most effective. Open-ended questions permit exploring possible solutions without interrogating.