Balance optimism and realism during turmoil and change. 

As leaders it is important we demonstrate confidence during change and upheaval. However, I have learned most people can tell when I am being overly optimistic. Here is how I have learned to strike a balance between the positive and the pragmatic: Show your enthusiasm: rather than tell people to look on the bright side, strive to model optimism. Check your body language and other nonverbal cues to make sure they're not telling a different story. Don't blow smoke: avoid putting a false spin on decisions or events that may be difficult to handle. Recognize obstacles: don't overdo optimism to the point of ignoring barriers, limitations, and mistakes. Maintain open lines of communication: make it understood that you want people, especially your key people, [...]