I have learned one of the strongest human needs is for others to listen to us. We all need people to listen to what we say, we have a need to be heard, a need to be valued. Sometimes we need to listen more than just the words. People don’t always say with words what they’re really attempting to say. Their actual words and what they’re trying to communicate are not always synonymous. Dr. Albert Mehrabian of UCLH said it years ago in his report called “Communication Effectiveness.” He said that communication effectiveness depends: 7% on the words we say 38% on the tone of voice 55% on the non-verbal Although the study was years ago, seems it is still [...]
Through the years, I’ve learned it’s all about progress; making progress in your career. We need to ask ourselves in what way am I better today than I was last April? If you are on a mission to grow your business- it’s likely you have made progress.
Jim Rohn, author and speaker said, “You cannot change your destination overnight, but you can change your direction.” It’s true; we are in control of our actions and behaviors and that can change our outcomes.
How are you different? Your clients, your prospects are asking the question. As you well know, we are in an environment where there are plenty of financial advisors, financial planners, investment specialists, insurance brokers and the list can go on.
Clearly, better listening is a critical skill for all of us looking to connect and build relationships. We all know it is better to understand than be understood. Author and business consultant, Tom Peters, talks about listening is a core competency every relationship must possess in his book The Little Big Things. What most people want is to be understood. Most people want to believe and feel that what they say matters. How true and critical this is for us in our day to day?